FAQs — Frequently Asked Questions

Answers grouped by topic. Search below, or browse by category — covering booking, payments, documents, baggage, hotels and more.

Booking Flights

Most fares can be booked up to 12 months ahead, subject to schedule availability with the airline.

Yes — see the Book Now Pay Later and Fly Now Pay Later pages for instalment plan details.

Many destinations require at least 6 months' passport validity beyond your travel dates — always confirm before booking.

Economy fares typically include 23kg checked baggage and one cabin bag — always confirm the allowance for your specific fare before booking.

Priority check-in, extra baggage, lounge access and lie-flat seating on eligible long-haul routes.